Silent Escalation Detection A common failure mode is the “silent escalation,” where an alert is acknowledged but no action follows. The alerting system tracks not only acknowledgement but also subsequent actions and outcomes. An alert that is acknowledged but produces no root cause analysis, no documented decision, and no resolution indicates a gap in the escalation framework. Silent escalation detection runs as a periodic check (weekly or fortnightly) reviewing all acknowledged alerts against a resolution checklist: was root cause analysis conducted? Was a decision documented? Was the resolution verified? Alerts that fail this check are flagged as “stale escalations” and re-escalated to the AI Governance Lead. The quarterly PMM review examines the stale escalation rate as a health metric for the escalation framework itself. A rising stale escalation rate indicates that the framework is being overwhelmed (too many alerts), undermined (insufficient response capacity), or ignored (cultural resistance to the escalation process). Key outputs

• Acknowledged-but-unresolved alert detection
• Resolution checklist (root cause, decision, verification)
• Stale escalation re-escalation to AI Governance Lead
• Stale escalation rate as framework health metric