Periodic Deployer Audits & Satisfaction Surveys Periodic audits, where the provider’s PMM team visits the deployer site (or conducts a remote audit) to verify monitoring data quality and completeness, provide a direct check on the data pipeline’s reliability. Annual monitoring audits are documented and retained as evidence, strengthening the provider’s compliance posture even when day-to-day data flows are imperfect. Deployer satisfaction surveys, conducted quarterly, provide qualitative feedback on the system’s real-world performance. Survey results are a leading indicator: a decline in deployer satisfaction often precedes formal incident reports. The surveys cover system reliability, output quality, documentation usefulness, support responsiveness, and any concerns about the system’s behaviour. Deployer health monitoring tracks whether deployers are using the telemetry pipeline, submitting feedback through structured channels, acknowledging critical communications, and running current system versions. Non-responsive deployers represent a compliance risk; the provider has a defined escalation process culminating, if necessary, in contractual remedies or service suspension. Key outputs

• Annual deployer monitoring audits (on-site or remote)
• Quarterly satisfaction surveys as leading indicators
• Deployer health monitoring (telemetry, feedback, version currency)
• Non-responsive deployer escalation process