B11. Operator Training and AI Literacy Records LMS-based records of operator training on system capabilities, limitations, oversight procedures, and automation bias awareness. Calibration cases (known-answer items) are injected at random intervals during production use; operators who agree with the system on cases where it is wrong exhibit automation bias. Results feed into quarterly PMM reviews. Responsible party: AI Governance Lead has programme oversight. HR/training function delivers. Regulations addressed: Article 4 (AI literacy); Article 14 (human oversight); Article 26(7) (deployer staff AI literacy). Key outputs

• Per-operator training completion and competence records
• Automation bias trend tracking